Shipping & Returns
Our products are shipped internationally. All shipping costs are added to your total, calculated at checkout and are based on weight and delivery location. Shipping costs within the UK mainland & EU are from £3.99. Shipping costs to the US are from £10.00.
We are pleased to offer FREE shipping for UK mainland & EU orders over the value of £50.00.
Please note that you may incur import duty or local tax charges for orders placed outside of the EU. We do not cover these costs. For any queries you may have relating to these charges, we recommend that you contact your local customs office.
All shipping costs are non-refundable unless an item were faulty.
We aim to deliver all clothing orders within 5 - 7 Business Days and exclude Public Holidays. Due to Covid-19 International orders may take up to 20 days (subject to any customs delays).
Jewellery & Accessory orders are estimated at 5 - 20 Business Days.
We're confident that you'll love your purchase, however, in the event that you need to return your items, we ask that you do so within 28 days from receipt of your goods.
In the first instance, we ask that you contact us via email email@example.com or call 0843 289 2188 with your order number and contact details provided when placing your order.
We offer refunds or exchanges for items returned in their original unworn, unwashed condition. Any soiled or stained items (e.g. makeup or deodorant stains) will not be refunded.
Please note that for hygiene reasons we do not accept the return of certain Jewellery items, such as earrings.
All refunds exclude shipping costs except in the event of faulty or damaged goods. We do not cover the costs of return except in the event of Exchange.
Once a Return request is filed we will email you with the full Returns procedure. Please do not send items back to us without first contacting us on the details provided above.